Return, Exchange, Refund, and Cancellation Policy

At The Khadi India, we are committed to ensuring your shopping experience is smooth, reliable, and satisfying. If you have any concerns, grievances, or feedback regarding your purchase or experience with us, please reach out to us within 30 days of your purchase at:

📧 Email: ncdesigns51@gmail.com
📞 Phone: +91-9818116119

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Order Cancellation & Refund Policy

We make every effort to ensure that the prices listed on our website are accurate and that products are in stock. However, due to technical errors or unforeseen circumstances:

• Product prices may be incorrectly displayed.

• Products may become unavailable or out of stock after an order is placed.

In such cases, even after you’ve received an order confirmation and completed payment, The Khadi India reserves the right to cancel the order. If this occurs, we will notify you and initiate a full refund.

To process your refund, we may request your payment method details. Refunds are typically processed within 15–20 working days after we receive all required information.

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Exchange Policy

We only accept exchanges under the following conditions:

• The product has a manufacturing defect, or

• The product was received in a damaged condition.

To request an exchange, please email us at [Insert Support Email] within 30 days of your purchase and include:

• A clear photo of the product

• A copy of your purchase invoice

• A brief description of the issue

Once your request is reviewed, we may contact you for additional details. Upon internal approval, we will inform you of the decision within 21 working days.

If the same product is unavailable, you may select an alternate item of equal or higher value (in which case you’ll need to pay the difference).

⚠️ Products must be returned in original condition—unused, unwashed, and with all tags/labels intact—to qualify for an exchange.

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Return Policy

Returns are accepted only if:

• You received a wrong product (different from what you ordered).

To initiate a return, please contact us at [Insert Support Email] within 30 days of your purchase. Provide:

• A photo of the received product

• A copy of the invoice or order confirmation

• A short explanation of the issue

Once your return request is approved, we will ask you to send the product back to our office address. After receiving and inspecting the item, we will issue a refund via the same payment method used for the original purchase.

⚠️ Returned products must be in original, unused, unaltered condition with all labels and packaging intact.

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Important Notes

• Right to Modify Terms: The Khadi India reserves the right to update, change, or cancel any part of this policy or any placed order at any time, without prior notice.

• Product Representation: All product images on our website are for illustration purposes only. While we strive to show colors and details accurately, the actual product may vary slightly in appearance.

• Force Majeure: We are not liable for any delays, cancellations, or failures caused by factors beyond our control, including but not limited to natural disasters, strikes, pandemics, supplier issues, or internet service interruptions.

• Non-Returnable Products: Certain product categories like undergarments, personal care items, or made-to-order goods may not be eligible for return or exchange due to hygiene or customization reasons. This will be mentioned on the product page, where applicable.

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Jurisdiction

Any disputes arising from or related to this policy and your use of https://thekhadiindia.com shall be subject to the exclusive jurisdiction of the courts in New Delhi, India, and governed by Indian laws.